Frequently Asked Questions (Archive)

How does the 45 day trial period work? What is the warranty on the products?

We believe in the transformative impact CraftOptics can have on your creative experience, and we want you to have peace of mind when you purchase.

We understand that buying a new tool can sometimes feel like a leap of faith, which is why we want to eliminate any hesitation or doubt you may have. By offering a generous 45-day trial period, you will have ample time to experience the full benefits of CraftOptics.

We are confident that once you try CraftOptics, you’ll be amazed at the clarity, detail, and ease it brings to your work.

If, for any reason, you find that CraftOptics does not meet your expectations, we are happy to offer a full refund during the 45 day trial. Our goal is to ensure your complete satisfaction, and we stand behind the quality and effectiveness of our products.

Everything we sell has a 45 day trial period with a full money back guarantee! If, within 45 days of receiving your CraftOptics you find you are not happy with the product, we have you covered. Often all that is needed is a change in working distance or even an adjustment of the lens configuration, which we will do for you at no cost. If you need more time, simply let us know. Our goal is for you to have a product that works well for you, period.

If you still find you are not delighted, you can return it for a no-hassle, full refund (no deduction for the cost of your custom prescription and no restocking fee).  Simply call us at 888 444 7728 for a RMA number, and mail it back to us at CraftOptics, 931 E. Main Street, Suite 23, Madison, WI 53703 with the RMA written on the box. Please print the RMA clearly on the package and return via any traceable shipping. Any returns received without an RMA may have refund processing delays.

CraftOptics has a lifetime warranty on the magnifying telescopes and hinge, a 3-year warranty on the titanium frame and light wire, and a one year warranty on the DreamBeam battery. If anything breaks under normal use during the warranty periods, we’ll simply replace it.

Product Exchanges

During the 45 day trial period, if you find that you would like to switch the working distance of your CraftOptics, or make any other change, please contact us at 888-444-7728 to request an exchange/return authorization number (RMA) or email info@craftoptics.com. Please print that RMA clearly on the package. Working distance changes will be made during the 45 day trial period at no charge. Please print the RMA clearly on the package and return via any traceable shipping.