EXCHANGE & RETURN POLICY
CraftOptics is confident you will enjoy your new telescopes and guarantees your satisfaction. If for any reason you wish to return your products, we will gladly accept them during a 45-day trial period. The product must be returned with all original packaging materials, unused warranty cards, and instruction booklets. A full refund less a $15 shipping charge will be provided even when a custom prescription has been installed.
Before returning an item, a Return Merchandise Authorization (RMA) must be obtained by calling us at 1 888 444 7728. To help us improve our offering, we would greatly appreciate any details you can provide as to why they did not work for you. To speed processing, the RMA number must be written on the outside of the package and/or on the return shipping label. Any returned items that are not accompanied by an official RMA number may result in delayed refund.
Returns must be sent prepaid and insured for the for full price by a trackable carrier such as UPS, Federal Express or the United States Post Office to:
931 E. Main Street, Suite 7
Madison, WI 53703
CraftOptics LLC, provides the following warranties (limited by the time period specified, if any) on the components and features of its CraftOptics Telescopes and DreamBeam (the Products):
LIMITED LIFETIME WARRANTY on all telescopes and flip-up hinges.
3-YEAR LIMITED WARRANTY on all titanium frames, DreamBeam Lights and DreamBeam battery packs.
Under these warranties, CraftOptics warrants that the oculars, flip-up hinges, frames, DreamBeam Light and battery pack, when new, and for the time period specified, will be free of defects in material and workmanship, and perform in accordance with manufacturer’s specifications, when subject to normal use and service from CraftOptics or its authorized agent for the time period of the warranty. The warranty period begins on the original date of purchase from CraftOptics.
Any warranty that is listed above as being limited does not cover breakage or failure due to tampering, misuse, neglect, accidents, improper installation, modification, shipping, normal wear and tear, or to improper maintenance, service or cleaning procedures. These warranties are also void if the Product is not used in accordance with manufacturer’s recommendations or instructions, if serviced by a party other than CraftOptics or its authorized agents, or if the serial number has been removed or altered in any way.
At its sole discretion, CraftOptics will either repair or replace the Product with either a new or refurbished equivalent Product, or repair or replace any components found to be defective. It shall be the purchaser’s responsibility to return the Product, in appropriate packing materials, so as to prevent accidental breakage in transit, directly to CraftOptics and the purchaser shall be responsible for all shipping charges.
In no event shall CraftOptics’ liability be greater than the original purchase price of the product. Nor shall CraftOptics be held liable for consequential or special damages, or for transportation, installation, adjustment or other expenses, which may arise in connection with such products or parts. This warranty applies only to purchasers in the United States of America (USA), Canada or to units sold to and by authorized and approved international dealers. These warranties are non-transferable and shall only apply to the original purchaser of the Product, as exclusively contained in CraftOptics’ records. THESE WARRANTIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER STATEMENTS, WARRANTIES OR GUARANTEES, EXPRESS OR IMPLIED, BY CRAFTOPTICS OR ITS AUTHORIZED REPRESENTATIVE, INCLUDING WARRANTIES WITH RESPECT TO DESCRIPTION, QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The limits and exclusions contained herein shall apply unless otherwise prohibited by applicable law.