Most Popular FAQs

Prescriptions +
I wear bifocals/trifocals/progressive lenses. How does that work with CraftOptics?
If you wear progressive lenses, bifocals or trifocals, you will be joining a large majority of CraftOptics customers who do the same.

In your CraftOptics frame, we install your prescription as a bifocal, which provides a large near correction for easy near vision. We install your distance prescription in the upper part of the frame.

When you flip the telescopes up and look down at your work, you will see through that large near correction. When the telescopes are in the down position, they set right in front of your near correction in the frames. You will be able to see over the telescopes through your distance correction in the frames (to watch TV, for example). This configuration is by far the most common.

NOTE: The price for your set of CraftOptics includes your prescription/correction, whether it is a bifocal, single vision or reader. There is no extra charge for our standard lenses based on the strength of your prescription or prism.

*Other options: Some have their near correction installed in the entire frame (single vision). They do this if they ONLY wish to see close up while working. When they glance above the telescopes to look around their work area, they can only see near. Some bead artists and bench jewelers choose this option as they only need/want to see in their immediate area.

Some have their intermediate correction installed in the upper part of their frames. People working with patterns, or who need to see a computer or tablet screen while working sometimes choose this option. The user only needs to see within arms length when looking over the telescopes (to see a computer or tablet screen, for example). They will not be able to see in the distance to watch TV.

Please call us if you would like assistance in determining which option will best suit your needs.

*please indicate your selection in the notes section when you check out, or call 888 444 7728 if you have questions.

If you don't have a copy of your prescription, we'll call your optometrist for you to get it. Read about it here: PRESCRIPTION.
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What happens when my prescription changes? Do I have to buy a complete new set of CraftOptics?
No! Your investment in a set of CraftOptics is a one-time event. You can have your new prescription installed by CraftOptics, or you can have it done by your optical professional.

We will install your new prescription for a fixed price of $85 plus $12 return shipping. We also clean, check and align the telescopes to make sure everything is in great working order.

Ship your CraftOptics (in its protective case) to: CraftOptics, 931 E. Main Street, Suite 23, Madison, WI 53703.  Include a copy of your new prescription in the box, or email a photo of it to: [email protected]

You can pay online at: RX CHANGE OR, call us at 888 444 7728 and we can take a credit card over the phone. You can also include a check for $97 made out to CraftOptics in the box when you send back your CraftOptics.
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Can I still order if I don’t know my prescription or need a new eye exam?
Yes! You can still order if you don't have your prescription available or wish to have a new eye exam.

Simply choose one of these options that are available when checking out online:

-Enter the name of your optical professional and we'll contact the office to get your prescription for you.

-Ask your optical professional to fax your prescription to 888-444-6762.

-Snap a photo of the prescription and email it to [email protected]

-If you need to get an eye exam, you can still place your order and have your new prescription faxed to us after the exam, or you can email a photo of your new prescription after the exam.

-If you have a copy of your prescription, enter the information online yourself, though a photo or fax is easier and preferred to avoid entry error.

-If you prefer to get the information yourself, we will need to following to complete your order:

Your complete vision prescription.

Your distance PD (pupillary distance measurement--this is taken by the location where your glasses were made and you typically need to ask for this to be included).
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Do they clip on my own glasses?
No. CraftOptics Magnifying Eyeglasses are a complete set of titanium eyeglass frames. Into the frame we install your prescription, and the magnifying telescopes are attached to the frame. The CraftOptics frame is specifically designed to comfortably hold the magnifying telescopes. The telescopes then line up properly, and the design allows you to easily see above and around the telescopes when they are in the down position. The silicone strap nosepad, spring hinges, and Chums headstrap/eyewear retainer make the frame comfortable for all day use.

Since everyone has different size and shape eyeglass frames, clip-ons will not align properly and so they are not offered.
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What if I don't wear glasses, I just wear "cheaters"?
A “cheater” is actually a correction, as it helps you see near. If you wear a “cheater” or reader/reading glasses, you will want that installed in the frames. Think of it this way—when you flip up the telescopes, you want to see near as you normally do. The telescopes enhance your reading correction. By installing your reading correction, there is another benefit—it allows you to sit at a more upright working position, which will significantly reduce your back and neck strain.

Select your normal day-to-day reading correction, NOT the strong reader you may be wearing for your detailed work.

If you are nearsighted and normally take your glasses off to see close, you most likely have to hunch over your work. By installing your complete prescription in the frames, you will be able to see without hunching over, relieving your back and neck strain!
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I wear contact lenses. How do I choose the correct lenses to install in the frames?


  • If you are wearing multi-focal contact lenses (or bifocal contacts), you would order a set with clear (plano) lenses installed in the frames OR, order with a light reader installed, if that is what you normally wear when doing your craft.

  • If you currently wear contact lenses for distance vision only, but wear readers over your contact lenses for near vision, then you should order a set with that reading correction installed in the frame.


Keep in mind that the magnifying telescopes flip up, so when you flip them up, you want to see as you normally would. The telescopes are not a substitute for your corrected vision, whatever that may be. They enhance your corrected vision, which includes your reading correction.



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I have monovision (one eye corrected for near vision, the other eye corrected for distance). Will these work for me?
Yes! Monovision is becoming more common and we have many happy customers with this correction. Monovision can be terrific for normal day to day near vision tasks, but for fine detail work it can sometimes be problematic. In the frame, we either install:

  • Plano (clear) lenses OR,

  • We ask your optometrist for a prescription that corrects both eyes for near OR,

  • We install a light reading correction in the frames, if that is what the customer typically uses over his/her monovision while working.

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What if I'm having cataract surgery soon?
If you are having cataract surgery some time in the future, don’t wait! You can use your set of CraftOptics with your current prescription, and after the surgery simply switch the lenses in the frames to your new post-surgery correction.
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Ordering Online +
I want to place an order. What do I need?
Ordering CraftOptics is easy! If you have been thinking about ordering a set of CraftOptics and finally decided to give them a try, you will be guided step by step once you start the order. This video will show you how to order online: ORDER VIDEO

Here is what you'll need to complete your order:

PRESCRIPTION

A.  A copy of your complete eyeglass prescription, including your PD (pupillary distance-ask for this), OR,
B.  The name of the location where you had your eyeglasses made. We'll call for you.
Read more about prescriptions here: PRESCRIPTIONS

When ordering online, you will have the option to either email a photo of your prescription or have us call to get it for you.

If you need an eye exam, you can still order: EYE EXAM

C.  If you only wear readers, please use the power of your normal day to day reading glasses (not the stronger reader you may wear for your detail work--your new set of CraftOptics will give you all the magnification you need). More on reading corrections here: READERS

D. If you wear contact lenses, you will have either Plano (clear) lenses installed in your frames if you never wear readers, or have your reading correction installed if you wear reading glasses over your contacts. If you wear multi-focal contact lenses, you will likely have clear lenses installed. More details here: CONTACTS

WORKING DISTANCE

By far the most common working distance used is the Regular range (14-16" from the front of your eye to the object). Read more about working distance selection here: WORKING DISTANCE

FRAME SIZE & COLOR

Two universal frame sizes are available, with size 51 being a "one size fits most" option. Order size 53 (black only) if you know you must wear large frames.Our titanium frames come in 3 colors: Red, Black or Purple: FRAME

PAYMENT

We accept all major credit cards, PayPal, Flexible Spending Plan (FSA) or Health Savings Account (HSA) cards (FSA/HSA) or CareCredit (please call 888 444 7728 to process). PayPal offers a 6 month interest-free plan for US account holders: INTEREST FREE

OUR GUARANTEE

Remember, we offer a no-hassle, no risk money-back guarantee. Full refund if you are not delighted, even if we install your prescription. Read about our guarantee and warranties here: GUARANTEE

QUESTIONS?

We are here for you! As always, should you have any questions just call us at 888 444 7728, send a note in the chat box or send an email to: [email protected]
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Can I still order if I don’t know my prescription or need a new eye exam?
Yes! You can still order if you don't have your prescription available or wish to have a new eye exam.

Simply choose one of these options that are available when checking out online:

-Enter the name of your optical professional and we'll contact the office to get your prescription for you.

-Ask your optical professional to fax your prescription to 888-444-6762.

-Snap a photo of the prescription and email it to [email protected]

-If you need to get an eye exam, you can still place your order and have your new prescription faxed to us after the exam, or you can email a photo of your new prescription after the exam.

-If you have a copy of your prescription, enter the information online yourself, though a photo or fax is easier and preferred to avoid entry error.

-If you prefer to get the information yourself, we will need to following to complete your order:

Your complete vision prescription.

Your distance PD (pupillary distance measurement--this is taken by the location where your glasses were made and you typically need to ask for this to be included).
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What working distances are available?
Select one of three working distances that are available to help you get the right ergonomic posture for the activities you love:

Short: 12-14" Best for work on elevated surfaces: benchtop jewelry, fine scale modeling, etc. If you are used to holding your work close and prefer to work that way, select this distance.

Regular: 14-16" Best for tabletop and a wide variety of similar position activities: beadwork, quilting, needlework, etc. This is the most common selection.

Long: 16-18" Best for long-arm quilting and longer distance work. If you are concerned about your posture and hold your work further away, select this range.

If you happen to select a working distance that does not work well for you, don't worry! We'll exchange it for you at no charge within the 45 day guarantee period.
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Are gift certificates available?
YES! What a terrific gift! You can purchase gift certificates here: GIFT

Gift certificates do not have an expiration date.

If you were a lucky recipient of a gift certificate, you need to order over the phone at 888 444 7728 as our online system is not currently able to process them.
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I'd like to try them first before I purchase. Is there a store near me where I can try CraftOptics?
Due to the custom nature of our product, we do not sell CraftOptics through retailers. We assist all of our customers directly, and ship directly from our office here in Madison, Wisconsin.

We understand this is an investment, so to ensure that this investment is risk-free, we offer a terrific, no hassle money back guarantee.  Read more here: GUARANTEE
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How do I know if the CraftOptics frames will fit? When I get my normal glasses, they take all kinds of measurements.
CraftOptics are set up differently than your everyday progressive or no-line bifocal eyeglasses. Your everyday eyeglasses typically require a number of measurements to ensure that the lenses are set at the right spot for you to see near, computer and distance. Those measurements are very specific to the frame you select, and to your facial geometry. Progressive lenses also vary dramatically by the size of each visual zone--some have very small near correction areas, etc. This means it is critical to get those lens measurements correct. Many progressive lens wearers have experienced "reworks" of their glasses due to something being off in the lens configuration.


 Common progressive lens configuration. Note the small reading correction area.


CraftOptics have a more occupational setup with a uniform style to reflect its function as a visual tool. When we make your set of CraftOptics,  your prescription is installed in the frames as a bifocal plus your distance correction, not as a progressive lens (if you wear progressive lenses). There are two reasons we do this: 1) Our goal is to give you the best vision for creating, and this configuration gives you a very large near correction area so you can see your work, and 2) the magnifying telescopes need to drop down in front of that large bifocal completely, as they work WITH your near correction, so this is optically "cleaner". Progressive lenses do not have large enough near correction areas to allow this.


Note how the bifocal completely covers the telescope eyepiece.


All we need to make your set is your complete prescription and your pupillary distance (PD measurement). The rest is all set as the top of that large bifocal is a fixed position in the frame so it will work properly with the telescopes (see photo).

Our titanium frames are come in two sizes, 51 and 53 eye size, and have spring hinges that allow them to accommodate various head sizes comfortably. The majority of customers prefer the 51 size, even if they are used to wearing larger everyday frames. If someone is very petite and wears very small glasses, it is helpful to include that information in the note section of the order and we can make adjustments to provide a more snug fit.

Typically, there are only two types of adjustments our customers may wish to make after using their CraftOptics for a while: 1) possible manual adjustment of the "saddle" style nosepad to make it wider, with the goal to have the glasses "hang" on the bridge of your nose using that silicone saddle, rather than having the weight fall on two tiny spots on your nose, and 2) a minor adjustment of the pupillary distance (PD) to make sure the telescopes line up with your line of sight, much like you do with a set of binoculars.

We have easy, step by step videos to demonstrate any adjustments needed to provide a slightly, more personalized fit if needed, and of course you can call us for personal assistance.

 
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What is the magnification of the telescopes?
Our level of magnification, 2x at our Regular range working distance (14-16"), is designed to maximize the performance of the magnifying telescopes for multiple activities. This is very similar to the magnification level you often see dentists & hygienists wearing.

DO NOT CONFUSE 2X WITH YOUR +2.00 READER--they are not the same thing. A +2.00 (2 diopter) reader is not the same magnification level as a 2x magnifying telescope. The magnifying telescopes work WITH your own reading correction (they drop down in front of your reading correction), boosting the overall magnification you have.

2x magnifying telescopes double the size of the object you are viewing, while allowing you to do this from a comfortable, ergonomic posture (no more hunching over!). This is why dentists and surgeons most commonly use 2-2.5x magnifying telescopes as they provide power, distance and flexibility.  We don't provide higher magnification, as it generally is not accommodating for our client base. As magnification increases, the field size decreases, the depth of field decreases, and the weight increases, all of which can be limiting for many artists' most frequent tasks.
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Payment +
Are there payment plans? (Yes!)
With Affirm, you can pay over time starting at 0% interest: Learn more

In addition, PayPal Credit offers its members (U.S. only) a "Pay Later" option which currently offers a 6 month interest-free payment plan. You can apply for this option (subject to approval, which only takes seconds) when checking out online (or call us and we can email you an invoice). IMPORTANT: The email address you use on your order must match the email address associated with your PayPal account.

When online, follow the screenshot instructions here: paypal-website-screenshots-complete.

CareCredit also offers a 6 month interest-free plan with their card. CareCredit orders must be processed over the phone. Please call 888 444 7728 for details.

Finally, CraftOptics accepts any major credit card, or you can use your FSA/HSA card.
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Can I use my Flexible Spending Account (FSA) or HSA for CraftOptics? (HINT: Yes!)
Many people use their FSA or HSA funds for CraftOptics! Plans do vary, but if you have a Visa card associated with your FSA or HSA, you can typically use it as we are a merchant with an inventory information approval system (IIAS), which indicates FSA-eligible items (all our vision products) and then permits only those items to be charged to the card.

Some vision plans also offer reimbursement for all or a portion of CraftOptics purchases. We do not process insurance plans but we do provide detailed receipts for documentation and reimbursement. Check with your plan for details.
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Can I use my Care Credit card?
Yes! CareCredit offers an interest-free plan with their card. If you wish to use your CareCredit card, please give us a call as those orders must be processed over the phone. Please call 888 444 7728 Monday through Friday 9-5 CST for details.
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Shipping +
What is your shipping policy and pricing? I do not live in the United States. Can I still order CraftOptics?
CraftOptics ships worldwide. When you checkout, you simply add your shipping address. Shipping is free within the United States, a flat fee of $30 to Canada and Mexico, and $50 to all other countries.

We ship via UPS Ground in the US and via USPS to countries outside of the US.

  • We make every effort to ship your custom item out within 10 business days of receiving your completed order and prescription. DreamBeam Lights ship within 3-7 days of order placement.

  • Once shipped, you will receive a tracking number from the carrier. Within the US, delivery is typically within 3-4 business days from the ship date.

  • Shipping times may be longer on international orders due to customs, which is out of our control. Please note: All customs, duties & taxes are the customer's responsibility and are governed by the country you live in.

  • Shipping times may be slightly longer during holidays.

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Health Benefits / Other +
I have terrible back and neck pain when I do my craft. Will CraftOptics help?
Yes! This is what the telescopes are designed for. A lot of back and neck pain results from leaning over or working in uncomfortable positions. Select one of three working distances that are available to help you get the right ergonomic posture for the activities you love (Short: 12-14", Regular: 14-16" & Long: 16-18").
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Can I watch TV while using CraftOptics?
Yes! CraftOptics frames are specifically designed to allow you to see OVER the telescopes while working so you can see off in the distance.

cropped-gemma1.jpg

If you don’t watch TV while working and just want to see around your work area, we can install your near correction in the entire frame (instead of as a bifocal). This way, when you look above your telescopes when they are down, you can still see your work area clearly through your near correction.
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What is the magnification of the telescopes?
Our level of magnification, 2x at our Regular range working distance (14-16"), is designed to maximize the performance of the magnifying telescopes for multiple activities. This is very similar to the magnification level you often see dentists & hygienists wearing.

DO NOT CONFUSE 2X WITH YOUR +2.00 READER--they are not the same thing. A +2.00 (2 diopter) reader is not the same magnification level as a 2x magnifying telescope. The magnifying telescopes work WITH your own reading correction (they drop down in front of your reading correction), boosting the overall magnification you have.

2x magnifying telescopes double the size of the object you are viewing, while allowing you to do this from a comfortable, ergonomic posture (no more hunching over!). This is why dentists and surgeons most commonly use 2-2.5x magnifying telescopes as they provide power, distance and flexibility.  We don't provide higher magnification, as it generally is not accommodating for our client base. As magnification increases, the field size decreases, the depth of field decreases, and the weight increases, all of which can be limiting for many artists' most frequent tasks.
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What working distances are available?
Select one of three working distances that are available to help you get the right ergonomic posture for the activities you love:

Short: 12-14" Best for work on elevated surfaces: benchtop jewelry, fine scale modeling, etc. If you are used to holding your work close and prefer to work that way, select this distance.

Regular: 14-16" Best for tabletop and a wide variety of similar position activities: beadwork, quilting, needlework, etc. This is the most common selection.

Long: 16-18" Best for long-arm quilting and longer distance work. If you are concerned about your posture and hold your work further away, select this range.

If you happen to select a working distance that does not work well for you, don't worry! We'll exchange it for you at no charge within the 45 day guarantee period.
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Will they help those with macular degeneration?
The answer to this one is, “it depends.” If someone is still able to read large print text and do some craft work, CraftOptics can be very helpful, particularly when combined with the DreamBeam, which most people purchase anyway. When one eye is worse than the other, the stereo effect of looking through the telescopes often allows the good eye to “fill in the blanks” of the bad eye to give a more complete or comfortable image to the user. Call our customer service team at 888 444 7728 to discuss your situation. We have had a lot of success with people who previously had to stop doing the work they love due to vision challenges, and now can go back to that work. Remember, we have a money-back guarantee so if they don't work for you, we will give you a refund!
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Why are CraftOptics binocular telescopes better than just my prescription or reading glasses?
Our telescopes are designed to work WITH your reading prescription, allowing you to see more detail at higher levels of magnification than when you use your reading prescription alone. If you try using a stronger reading prescription only, the focal length, or working distance, will be short and you will end up bending over while you work, putting strain on your neck and back due to poor posture. Our patent pending optical designs allow you to see high resolution images from a comfortable working distance.
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Are they heavy? They look heavy.
Customers are often very surprised at how light their CraftOptics are when they get them. In photos, they look heavy but CraftOptics are surprisingly lightweight. Our artists wear them for many hours at a time on a daily basis.

The complete set of glasses and telescopes weighs only 48 grams with a standard bifocal installed in the frames. The DreamBeam weighs only 7 grams (about the weight of a quarter). Together, they weigh up to 40% less than similar surgical systems. In addition, the frame is titanium with spring hinges and it has a saddle style nosepad which all combine to distribute the weight evenly. Finally, a set of flexible Chums eyewear retainers is included with your purchase. This can be adjusted for additional comfort.

That being said, there are three important things to keep in mind if your set is feeling a bit heavy:

  1. Make sure you clip the DreamBeam wire to your shirt and put it behind you. If you let the wire hang, it will definitely pull on the CraftOptics frames. The wire is actually heavier than the light itself, so if you let it hang, you'll feel it and it will not be comfortable.

  2. Everyone's face is different, so sometimes a minor adjustment to the nosepad will be helpful. The nosepad adjustment makes a HUGE difference in how your CraftOptics will feel when wearing them. Too often, people will squeeze the nosepads together, making the weight of the system rest on two points on your nose. The correct thing to do is to do the opposite: WIDEN the nosepads so that your set's saddle nosepad "hangs" on the bridge of your nose.

  3. Finally, make sure you are using the Chums eyewear retainer on your frames (included). This is the flexible strap that allows you to hang your CraftOptics around your neck. This strap also gently grips behind your ears when wearing them, and it can also be tightened to add to your comfort.


Questions? Just give us a call at 888 444 7728 and we'll walk you through some simple tweaks you may want to do. This video shows you how to do it: NOSEPAD
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What if I'm having cataract surgery soon?
If you are having cataract surgery some time in the future, don’t wait! You can use your set of CraftOptics with your current prescription, and after the surgery simply switch the lenses in the frames to your new post-surgery correction.
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Will I get dizzy or have headaches?
Magnification should help reduce headaches by reducing eye strain. If properly adjusted, the telescopes will not cause dizziness and you should adapt rapidly. It is important to make sure you are sitting at the correct working distance. Sitting closer than the working distance of the telescopes can cause strain which is easily corrected by sitting back a few inches. Just as it takes time to adjust to a new pair of eyeglasses, there is a learning curve and the most common behavioral change people go through is learning to sit more upright when working. Often it feels counter-intuitive but in this case, you will quickly find that your eyes will feel better as will your back and neck when you stop hunching over your work.

If you ever experience eyestrain, call us right away at 888 444 7728. There is usually a simple solution.
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Will I become dependent on using magnification?
You may find that your vision is so much better with scopes that you will not want to work without them. This is a good thing! It does not mean your eyesight is getting worse; you simply see better with magnification and you won’t want to go back to your old system.
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Will magnification hurt my eyes?
No—in fact it will help. Magnification reduces eye strain, making detail work easier on your eyes. Just as eyeglasses reduce eye strain if a correction is needed, magnification lets your eyes do the same work with less effort.
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Money-Back Guarantee & Warranty +
How does the money back guarantee work? What is the warranty on the products?
Everything we sell has a money back guarantee! If, within 45 days of receiving your CraftOptics you find you are not happy with the product, we will take care of you. Often all that is needed is a change in working distance or even an adjustment of the lens configuration, which we will do for you at no cost. If you need more time, simply let us know. Our goal is for you to have a product that works well for you, period.

If you still find you are not delighted, you can return it for a full refund (no deduction for the cost of your custom prescription).  Simply call us at 888 444 7728 for a RMA number, and mail it back to us at CraftOptics, 931 E. Main Street, Suite 23, Madison, WI 53703 with the RMA written on the box. Please print the RMA clearly on the package and return via any traceable shipping. Any returns received without an RMA may have refund processing delays.

CraftOptics has a lifetime warranty on the telescopes and hinge, and a 3-year warranty on all other products and components and one year on the DreamBeam battery. If anything breaks under normal use, we'll simply replace it.

Product Exchanges


During the 45 day money-back guarantee period, if you find that you would like to switch the working distance of your CraftOptics, or make any other change, please contact us at 888-444-7728 to request an exchange/return authorization number (RMA) or email [email protected] Please print that RMA clearly on the package. Working distance changes will be made during the 45 day guarantee period at no charge. Please print the RMA clearly on the package and return via any traceable shipping.
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Gift Certificates +
Are gift certificates available?
YES! What a terrific gift! You can purchase gift certificates here: GIFT

Gift certificates do not have an expiration date.

If you were a lucky recipient of a gift certificate, you need to order over the phone at 888 444 7728 as our online system is not currently able to process them.
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