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CraftOptics

Frequently Asked Questions

If you cannot find what you are looking for, please call us at 1 888 444 7728!

Below are our most frequently asked questions. Click on a question to view the full answer.

1. How does the money back guarantee work? What is the warranty on the products?

Everything we sell has a money back guarantee! If, within 45 days of receiving your CraftOptics you find you are not happy with the product, we will fix it--most often this involves a change in working distance or even an adjustment of the lens configuration, all of which we will do at no cost to you. If you need more time, simply let us know. Our goal is for you to have a product that works well for you, period. We are so confident we can help you get the right configuration for your craft that if you still find you are not delighted, you can return it for a full refund (no deduction for the cost of your custom prescription).  Simply call us at 888 444 7728 for a RMA number, and mail it back to us at CraftOptics, 931 E. Main Street, Suite 23, Madison, WI 53703 with the RMA written on the box. CraftOptics has a lifetime warranty on the telescopes and hinge, and a 3-year warranty on all other products and components. If anything breaks under normal use, we'll simply replace it.

2. Do they clip on my own glasses?

No. CraftOptics Telescope magnifiers are a complete set of titanium eyeglass frames with the telescopes attached and your prescription (if you wear one) installed!  Everyone has different size and shape eyeglass frames, so a clip-on would create big alignment and comfort problems. The telescopes flip up and down, and are attached to a titanium frame, into which we install your complete prescription. We contact your eye-care professional to obtain the prescription for you (or you can snap a photo with your phone and email it or fax a copy to us) and we install that prescription into our frames. If you wear progressive lenses, the prescription will be installed as a bifocal, with the near correction in the bottom of the frame and distance correction in the upper portion so you can see the TV while working. The CraftOptics frame is specifically designed to hold the magnifying telescopes comfortably, line them up properly, and provide the ability to easily see around the telescopes when they are in the down position. The silicone strap nosepad, spring hinges on the frames, and the included Chums headstrap/eyewear retainers help make them comfortable for all day use.

3. I wear bifocals/trifocals/progressive lenses. How does that work with CraftOptics?

Most common option: If you wear progressive lenses, bifocals or trifocals, you will be joining a large majority of CraftOptics customers who do the same. We install your prescription as a bifocal, which provides a large near correction. When you flip the telescopes up and look down, you will see through your near correction as you normally do. When the telescopes are in the down position, you will be able to see above them through your distance correction (to watch TV, for example). This configuration is by far the most common. NOTE: The price for your set of CraftOptics is fixed and includes any prescription, whether it is a bifocal, single vision or reader. There is no additional charge based on your prescription. *Other options: Some people install their near correction in the entire frame if they only wish to see close up while working (when they glance above the telescopes to look around their work area). Some bead artists and bench jewelers choose this option. In some cases, we install the intermediate correction in the upper part of the frame if all the user needs is their intermediate correction when looking above the telescopes when they are in the down position (they only need to see within arms length/computer distance). *please indicate your selection in the notes section when you check out, or call 888 444 7728 if you have questions. If you don't have a copy of your prescription, we'll call your optometrist for you to get it. Read about it here: PRESCRIPTION.

4. How do I know if the CraftOptics frames will fit? When I get my normal glasses, they take all kinds of measurements.

CraftOptics are set up differently than your everyday progressive or no-line bifocal eyeglasses. Your everyday eyeglasses typically require a number of measurements to ensure that the lenses are set at the right spot for you to see near, computer and distance. Those measurements are very specific to the frame you select, and to your facial geometry. Progressive lenses also vary dramatically by the size of each visual zone--some have very small near correction areas, etc. This means it is critical to get those lens measurements correct. Many progressive lens wearers have experienced "reworks" of their glasses due to something being off in the lens configuration.

 Common progressive lens configuration. Note the small reading correction area.

CraftOptics have a more occupational setup with a uniform style to reflect its function as a visual tool. When we make your set of CraftOptics,  your prescription is installed in the frames as a bifocal plus your distance correction, not as a progressive lens (if you wear progressive lenses). There are two reasons we do this: 1) Our goal is to give you the best vision for creating, and this configuration gives you a very large near correction area so you can see your work, and 2) the magnifying telescopes need to drop down in front of that large bifocal completely, as they work WITH your near correction, so this is optically "cleaner". Progressive lenses do not have large enough near correction areas to allow this.

Note how the bifocal completely covers the telescope eyepiece.

All we need to make your set is your complete prescription and your pupillary distance (PD measurement). The rest is all set as the top of that large bifocal is a fixed position in the frame so it will work properly with the telescopes (see photo). Our titanium frames are come in two sizes, 51 and 53 eye size, and have spring hinges that allow them to accommodate various head sizes comfortably. The majority of customers prefer the 51 size, even if they are used to wearing larger everyday frames. If someone is very petite and wears very small glasses, it is helpful to include that information in the note section of the order and we can make adjustments to provide a more snug fit. Typically, there are only two types of adjustments our customers may wish to make after using their CraftOptics for a while: 1) possible manual adjustment of the "saddle" style nosepad to make it wider, with the goal to have the glasses "hang" on the bridge of your nose using that silicone saddle, rather than having the weight fall on two tiny spots on your nose, and 2) a minor adjustment of the pupillary distance (PD) to make sure the telescopes line up with your line of sight, much like you do with a set of binoculars. We have easy, step by step videos to demonstrate any adjustments needed to provide a slightly, more personalized fit if needed, and of course you can call us for personal assistance.  

5. What if I take my glasses off when I want to see details?

Some customers tell us they take off their glasses to see their close work. Most take off their glasses because they have progressive lenses and the near correction area is so small it doesn't work well for detail work. Others who do this tell us they see well but have to hunch way over because in order to do so, they have to sit very close to their work to see it.  So, if you need a prescription but don't have it installed in the CraftOptics frames, you will not be positioned at a comfortable working distance. Installing your complete prescription gives you a very large near correction area, and ensures you will eliminate eye strain and sit in much more comfortable working position.
CraftOptics Telescopes are an enhancement to your corrected vision, not a replacement for it. Our on-staff optician will gladly guide you through the options if you have any questions.
Check out our video page here and watch the video "What if I only wear readers? What prescription is installed in the frames?"

6. What if I don’t know what my prescription or need a new eye exam? Can I still order?

Yes! You can still order if you don't have your prescription available or wish to have a new eye exam.  Simply choose one of these options that are available when checking out online:   If you prefer to get the information yourself, we will need to following to complete your order:

7. I do not live in the United States. Can I still order CraftOptics?

YES! We ship worldwide. When you checkout, you simply add your shipping address. Shipping is a flat fee of $30 to Canada and Mexico, and $50 to all other countries. We ship via USPS countries outside of the US.

8. What happens when my prescription changes? Do I have to buy a complete new set of CraftOptics Telescopes?

No! Your investment in a set of CraftOptics is a one-time event. When your prescription changes (which of course is very common) you can either have the new prescription installed in your frame locally with your own optical professional, or send them back to us as most of our customers do, and we will install your new prescription for a fixed price of $85 plus $12 return shipping. We also clean, check and align the telescopes to make sure everything is in great working order before we ship them back to you! Just ship your set of CraftOptics in its protective case, along with a copy of your new prescription to: CraftOptics, 931 E. Main Street, Suite 23, Madison, WI 53703 with a check for $97 made out to CraftOptics. You can also order and pay online at: RX CHANGE OR, just call us at 888 444 7728!

9. What if I don't wear glasses, I just wear "cheaters"?

A “cheater” is actually a correction, as it helps you see near. If you wear a “cheater” or reader/reading glasses, you will want that installed in the frames. Think of it this way—when you flip up the telescopes, you want to see near as you normally do. The telescopes enhance your reading correction. By installing your reading correction, there is another benefit—it allows you to sit at a more upright working position, which will significantly reduce your back and neck strain. If you are nearsighted and normally take your glasses off to see close, you most likely have to hunch over your work. By installing your complete prescription in the frames, you will be able to see without hunching over, relieving your back and neck strain!

10. Are they heavy? They look heavy.

Customers are often very surprised at how light their CraftOptics are when they get them. In photos, they look heavy but CraftOptics are surprisingly lightweight. Our artists wear them for many hours at a time on a daily basis. The complete set of glasses and telescopes weighs only 48 grams with a standard bifocal installed in the frames. The DreamBeam weighs only 7 grams (about the weight of a quarter). Together, they weigh up to 40% less than similar surgical systems. In addition, the frame is titanium with spring hinges and it has a saddle style nosepad which all combine to distribute the weight evenly. Finally, a set of flexible Chums eyewear retainers is included with your purchase. This can be adjusted for additional comfort. That being said, there are three important things to keep in mind if your set is feeling a bit heavy:
  1. Make sure you clip the DreamBeam wire to your shirt and put it behind you. If you let the wire hang, it will definitely pull on the CraftOptics frames. The wire is actually heavier than the light itself, so if you let it hang, you'll feel it and it will not be comfortable.
  2. Everyone's face is different, so sometimes a minor adjustment to the nosepad will be helpful. The nosepad adjustment makes a HUGE difference in how your CraftOptics will feel when wearing them. Too often, people will squeeze the nosepads together, making the weight of the system rest on two points on your nose. The correct thing to do is to do the opposite: WIDEN the nosepads so that your set's saddle nosepad "hangs" on the bridge of your nose.
  3. Finally, make sure you are using the Chums eyewear retainer on your frames (included). This is the flexible strap that allows you to hang your CraftOptics around your neck. This strap also gently grips behind your ears when wearing them, and it can also be tightened to add to your comfort.
Questions? Just give us a call at 888 444 7728 and we'll walk you through some simple tweaks you may want to do. This video shows you how to do it: NOSEPAD

11. What working distances are available?

Select one of three working distances that are available to help you get the right ergonomic posture for the activities you love: Short: 12-14" Best for work on elevated surfaces: benchtop jewelry, fine scale modeling, etc. If you are used to holding your work close and prefer to work that way, select this distance. Regular: 14-16" Best for tabletop and a wide variety of similar position activities: beadwork, quilting, needlework, etc. This is the most common selection. Long: 16-18" Best for long-arm quilting and longer distance work. If you are concerned about your posture and hold your work further away, select this range.

12. How do I know what size frame to select?

CraftOptics frames come in two sizes: 51 and 53. Size 51: These are a "one size fits most" and is the most common frame size selection. The bridge and spring hinges enable it to comfortably fit a wide range of head sizes. Size 53: Order this size ONLY if you normally wear larger sized frames. Only available in Black.  

13. What is the magnification of the telescopes?

Our level of magnification, 2x at a 16" reading distance, is designed to maximize the performance of the magnifying telescopes for multiple activities. This is very similar to what you see dentists wearing. DO NOT CONFUSE 2X WITH YOUR +2.00 READER--they are not the same thing. A +2.00 (2 diopter) reader is not the same magnification level as a 2x magnifying telescope. 2x is roughly equivalent to a +8.00 (8 diopter) reader. A +8.00 reader is not commercially sold and would have such a short working distance that it would be unusable. The magnifying telescopes work WITH your own reading correction (they drop down in front of your reading correction), boosting the overall magnification you have. 2x magnifying telescopes doubles the image size but from a comfortable, ergonomic working distance. This is why dentists and surgeons most commonly use 2-2.5x magnifying telescopes as they provide power, distance and flexibility.  We don't provide higher magnification, as it generally is not accommodating for our client base. As magnification increases, the field size decreases, the depth of field decreases, and the weight increases, all of which can be limiting for many artists' most frequent tasks.

14. The reviews are great, but are there any negatives?

There are a lot of positive reviews on our website and elsewhere, which is terrific! The catch is, they are reviews from people who have made the investment and have committed to spending some time getting used to this new way of working. So, this is a very fair question and here are some of the potential drawbacks:
1. They are an investment--no way around it. If you compare the cost of a set of CraftOptics to a complete set of high quality eyeglasses with progressive lenses installed, the cost is comparable or even less. Don't think of them as another set of eyeglasses. CraftOptics telescopes are a tool, as well as a one time investment, that our customers wear for the work or craft. As our reviews point out, they feel the investment is well worth the cost. On the positive side, when your prescription changes, all you need to do is update the lenses in the frames (not buy a whole new set), so if you take care of them, they will last a lifetime. Additionally, we have the money back guarantee, so you aren't stuck with them if they don't live up to your expectations.
2. Field size. The size of the field that you see when looking through the magnifying telescopes is about 5-6" in diameter, which is easily larger than the area where actual detail work is done. However, for some people, that takes some getting used to. Dentists and surgeons use similar devices, which have the same or smaller field sizes. For most people, the benefit of being able to sit with improved posture and see their work clearly is a great trade-off. The videos on our site show how to adapt to this new way of working, demonstrating how to look above the telescopes to see around your work area, then through the telescopes to do your detailed activity.
3. Weight. In photos, CraftOptics look much heavier than they are in person. Most of our customers are actually surprised at how light they are once they get them. All-in, they weigh about 48 grams with a prescription installed, and the light adds about 7 grams, or about the weight of a quarter. Everything is designed to reduce weight for greater comfort, but there is no way around it--precision binocular magnifying optics are going to be heavier than a standard set of eyeglasses. The titanium frame and nosepad design are similar to those used in dentistry where devices are worn 8 hours per day. For maximum lightness and comfort, be sure to wear the headstrap and clip the light wire to your shirt. You might also need to adjust the nosepad. When a customer has concerns about the weight, one or all of these things are typically the culprits. The most common mistake people make is to let the light wire hang, which adds considerable weight (the wire is heavier than the light itself). The videos on our site cover nosepad and other adjustments, if they are ever needed.
4. New working position. For some people who have hunched over their work for decades, adjusting to working with better posture is too difficult. For most people, this is an plus!
We know CraftOptics aren't for everyone, but we also know from decades of experience, that we delight the vast majority of those who try them. This is why we offer a money back guarantee. If any of the above potential drawbacks are insurmountable, you have 45 days to use them and send them back for a full refund.

15. How does the PayPal payment plan work?

PayPal offers its members (U.S. only) a "Pay Later" option which currently offers a 6 month interest-free payment plan. You can apply for this option (subject to approval, which only takes seconds) when checking out online (or call us and we can email you an invoice). When online, follow the screenshot instructions here: paypal-website-screenshots-complete.

16. Can I use my Flexible Spending Account (FSA) or HSA for CraftOptics? (HINT: Yes!)

Many people use their FSA funds for CraftOptics! Plans do vary, but if you have a Visa card associated with your FSA, you can typically use it as we are a merchant with an inventory information approval system (IIAS), which indicates FSA-eligible items (all our vision products) and then permits only those items to be charged to the card. Some vision plans also offer reimbursement for all or a portion of CraftOptics purchases. We do not process insurance plans but we do provide detailed receipts for documentation and reimbursement. Check with your plan for details.

17. Are gift certificates available?

YES! What a terrific gift! You can purchase gift certificates here: GIFT Gift certificates do not have an expiration date. If you were a lucky recipient of a gift certificate, you need to order over the phone at 888 444 7728 as our online system is not currently able to process them.

18. I'd like to try them first before I purchase. Is there a store near me where I can try CraftOptics?

Due to the custom nature of our product, we do not sell CraftOptics through retailers. We assist all of our customers directly, and ship directly from our office here in Madison, Wisconsin. We understand this is an investment, so to ensure that this investment is risk-free, we offer a terrific, no hassle money back guarantee.  Read more here: GUARANTEE

19. What is the DreamBeam? How does it work?

The DreamBeam is a tiny, high intensity LED illuminator designed specifically to work with CraftOptics. It connects to CraftOptics Magnifying Telescopes right between your eyes, so everything you see is both magnified and brilliantly lit without any shadowing. The light goes where you go, as it uses a battery pack powered by three AA batteries (you can also use rechargeable AA batteries if desired). The battery pack can clip to your belt or go in a pocket while working. This video shows you how it is set up: Unboxing Your New CraftOptics. Discussion of the DreamBeam starts at the 2 minute mark.

20. Can I watch TV while using CraftOptics?

Yes! CraftOptics frames are specifically designed to allow you to see OVER the telescopes while working so you can see off in the distance. cropped-gemma1.jpg If you don’t watch TV while working and just want to see around your work area, we can install your near correction in the entire frame (instead of as a bifocal). This way, when you look above your telescopes when they are down, you can still see your work area clearly through your near correction.

21. What if I'm having cataract surgery soon?

If you are having cataract surgery some time in the future, don’t wait! You can use your set of CraftOptics with your current prescription, and after the surgery simply switch the lenses in the frames to your new post-surgery correction.

22. I have monovision (one eye corrected for near vision, the other eye corrected for distance). Will these work for me?

Yes! Monovision is becoming more common and we have many happy customers with this correction. Monovision can be terrific for normal day to day near vision tasks, but for fine detail work it can sometimes be problematic. In the frame, we either install:

23. Will they help those with macular degeneration?

The answer to this one is, “it depends.” If someone is still able to read large print text and do some craft work, CraftOptics can be very helpful, particularly when combined with the DreamBeam, which most people purchase anyway. When one eye is worse than the other, the stereo effect of looking through the telescopes often allows the good eye to “fill in the blanks” of the bad eye to give a more complete or comfortable image to the user. Call our customer service team to discuss your situation. We have had a lot of success with people who previously had to stop doing the work they love due to vision challenges, and now can go back to that work. Remember, we have a money-back guarantee so if they don't work for you, we will give you a refund!

24. I have terrible back and neck pain when I do my craft. Will CraftOptics help?

Yes! This is what the telescopes are designed for. A lot of back and neck pain results from leaning over or working in uncomfortable positions. Select one of three working distances that are available to help you get the right ergonomic posture for the activities you love (Short: 12-14", Regular: 14-16" & Long: 16-18").

25. Why are CraftOptics binocular telescopes better than just my prescription or reading glasses?

Our telescopes are designed to work WITH your reading prescription, allowing you to see more detail at higher levels of magnification than when you use your reading prescription alone. If you try using a stronger reading prescription only, the focal length, or working distance, will be short and you will end up bending over while you work, putting strain on your neck and back due to poor posture. Our patent pending optical designs allow you to see high resolution images from a comfortable working distance.

26. I am still young. Isn’t this for old people?

Absolutely not! You should use anything that helps improve vision and makes your craft more enjoyable. CraftOptics binocular telescopes are worn and loved by serious artists of all ages.

27. Will magnification hurt my eyes?

No—in fact it will help. Magnification reduces eye strain, making detail work easier on your eyes. Just as eyeglasses reduce eye strain if a correction is needed, magnification lets your eyes do the same work with less effort.

28. Will I become dependent on using magnification?

You may find that your vision is so much better with scopes that you will not want to work without them. This is a good thing! It does not mean your eyesight is getting worse; you simply see better with magnification and you won’t want to go back to your old system.

29. Will I get dizzy or have headaches?

Magnification should help reduce headaches by reducing eye strain. If properly adjusted, the telescopes will not cause dizziness and you should adapt rapidly. It is important to make sure you are sitting at the correct working distance. Sitting closer than the working distance of the telescopes can cause strain which is easily corrected by sitting back a few inches. Just as it takes time to adjust to a new pair of eyeglasses, there is a learning curve and the most common behavioral change people go through is learning to sit more upright when working. Often it feels counter-intuitive but in this case, you will quickly find that your eyes will feel better as will your back and neck when you stop hunching over your work. If you ever experience eyestrain, call us right away at 888 444 7728. There is usually a simple solution.
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