How does the money back guarantee work? What is the warranty on the products?
Everything we sell has a money back guarantee! If, within 45 days of receiving your CraftOptics you find you are not happy with the product, we will fix it–most often this involves a change in working distance or even an adjustment of the lens configuration, all of which we will do at no cost to you. If you need more time, simply let us know. Our goal is for you to have a product that works well for you, period.
We are so confident we can help you get the right configuration for your craft that if you still find you are not delighted, you can return it for a full refund (no deduction for the cost of your custom prescription). Simply call us at 888 444 7728 for a RMA number, and mail it back to us at CraftOptics, 931 E. Main Street, Suite 23, Madison, WI 53703 with the RMA written on the box.
CraftOptics has a lifetime warranty on the telescopes and hinge, and a 3-year warranty on all other products and components. If anything breaks under normal use, we’ll simply replace it.