Most Frequent Questions

Prescriptions +
 I wear bifocals/trifocals/progressive lenses. How does that work with CraftOptics?
If you wear progressive lenses, bifocals or trifocals, you will be joining a large majority of CraftOptics customers who do the same. Your prescription will be installed in the CraftOptics frame to ensure crystal clear vision and eliminate eye strain.  This includes prescriptions with prisms. If you don't have a copy of your prescription, no worries! You will have the option during checkout to have us call your optometrist to get it for you. Read about it here: PRESCRIPTIONS

We install your prescription in your CraftOptics frames as a bifocal by default. Your distance prescription will be in the upper part of the frame and your reading correction in the bottom.

When you flip the magnifying telescopes up and look down at your work, you will see through your near correction. When the magnifiers are in the down position, they set right in front of your near correction and you will be able to see over the magnifiers through your distance correction in the frames (to watch TV, for example). This configuration is by far the most common.

Please view this video for more detailed discussion: LENS CHOICES.

You have three choices for installation. Please choose 1, 2 or 3 and indicate your choice in the notes section of your order:

  1. If you watch TV while you create or need to see around the room, we install your DISTANCE correction in the upper part of the frame, near in the bottom (our default).

  2. If you only need to see tools that are nearby (at a jeweler’s bench, for example), we install your NEAR correction in the ENTIRE frame (this is called a single vision lens). This means you will only be able to see near when looking above the magnifiers.

  3. Finally, if while creating you frequently watch courses or instructions on your computer or tablet within about 3', we install your INTERMEDIATE (arm’s length) correction in the upper part of the frame. This has become a bit more common the past couple of years as online courses have grown in popularity.


Questions? Call us at 888 444 7728  if you would like assistance in determining which option best suits your needs. You can also try our Product Wizard which will provide a recommendation: PRODUCT WIZARD

NOTE: The price for your set of CraftOptics includes your prescription/correction, whether it is a bifocal, single vision or reader. There is no extra charge for our standard lenses based on the strength of your prescription or prism.

 
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 What happens when my prescription changes? Do I have to buy a complete new set of CraftOptics?
No! Your investment in a set of CraftOptics is a one-time event. You can have your new prescription installed by CraftOptics, or you can have it done by your optical professional.

We will install your new prescription for a fixed price of $85 plus $12 return shipping. We also clean, check and align the telescopes to make sure everything is in great working order.

Ship your CraftOptics (in its protective case) to: CraftOptics, 931 E. Main Street, Suite 23, Madison, WI 53703.  Include a copy of your new prescription in the box, or email a photo of it to: info@craftoptics.com.

You can pay online at: RX CHANGE OR, call us at 888 444 7728 and we can take a credit card over the phone. You can also include a check for $97 made out to CraftOptics in the box when you send back your CraftOptics.
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 What if I don't wear glasses, I just wear "cheaters"?
A “cheater” is actually a correction, as it helps you see near. If you wear a “cheater” or reader/reading glasses, you will want that installed in the frames. Think of it this way—when you flip up the telescopes, you want to see near as you normally do. The telescopes enhance your reading correction. By installing your reading correction, there is another benefit—it allows you to sit at a more upright working position, which will significantly reduce your back and neck strain.

Select your normal day-to-day reading correction, NOT the strong reader you may be wearing for your detailed work.

If you are nearsighted and normally take your glasses off to see close, you most likely have to hunch over your work. By installing your complete prescription in the frames, you will be able to see without hunching over, relieving your back and neck strain!
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 I wear contact lenses. How do I choose the correct lenses to install in the frames?


  • If you are wearing multi-focal contact lenses (or bifocal contacts), you would order a set with clear (plano) lenses installed in the frames OR, order with a light reader installed, if that is what you normally wear when doing your craft.

  • If you currently wear contact lenses for distance vision only, but wear readers over your contact lenses for near vision, then you should order a set with that reading correction installed in the frame.


Keep in mind that the magnifying telescopes flip up, so when you flip them up, you want to see as you normally would. The telescopes are not a substitute for your corrected vision, whatever that may be. They enhance your corrected vision, which includes your reading correction.



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 I have monovision (one eye corrected for near vision, the other eye corrected for distance). Will these work for me?
Yes! Monovision is becoming more common and we have many happy customers with this correction. Monovision can be terrific for normal day to day near vision tasks, but for fine detail work it can sometimes be problematic. In the frame, we either install:

  • Plano (clear) lenses OR,

  • We ask your optometrist for a prescription that corrects both eyes for near OR,

  • We install a light reading correction in the frames, if that is what the customer typically uses over his/her monovision while working.

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 Can I still order if I don’t know my prescription or need a new eye exam?
Yes! You can still order if you don't have your prescription available or wish to have a new eye exam.

Simply choose one of these options that are available when checking out online:

-Enter the name of your optical professional and we'll contact the office to get your prescription for you.

-Ask your optical professional to fax your prescription to 888-444-6762.

-Snap a photo of the prescription and email it to sales@craftoptics.com.

-If you need to get an eye exam, you can still place your order and have your new prescription faxed to us after the exam, or you can email a photo of your new prescription after the exam.

-If you have a copy of your prescription, enter the information online yourself, though a photo or fax is easier and preferred to avoid entry error.

-If you prefer to get the information yourself, we will need to following to complete your order:

Your complete vision prescription.

Your distance PD (pupillary distance measurement--this is taken by the location where your glasses were made and you typically need to ask for this to be included).
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 Do they clip on my own glasses?
No. CraftOptics Magnifying Eyeglasses are a complete set of titanium eyeglass frames. Into the frame we install your prescription, and the magnifying telescopes are attached to the frame. The CraftOptics frame is specifically designed to comfortably hold the magnifying telescopes. The telescopes then line up properly, and the design allows you to easily see above and around the telescopes when they are in the down position. The silicone strap nosepad, spring hinges, and Chums headstrap/eyewear retainer make the frame comfortable for all day use.

Since everyone has different size and shape eyeglass frames, clip-ons will not align properly and so they are not offered.
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 What if I'm having cataract surgery soon?
If you are having cataract surgery some time in the future, don’t wait! You can use your set of CraftOptics with your current prescription, and after the surgery simply switch the lenses in the frames to your new post-surgery correction.
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 What is the magnification of the telescopes?
Our level of magnification, 2x at our Regular range working distance (14-16"), is designed to maximize the performance of the magnifying telescopes for multiple activities. This is very similar to the magnification level you often see dentists & hygienists wearing.

DO NOT CONFUSE 2X WITH YOUR +2.00 READER--they are not the same thing. A +2.00 (2 diopter) reader is not the same magnification level as a 2x magnifying telescope. The magnifying telescopes work WITH your own reading correction (they drop down in front of your reading correction), boosting the overall magnification you have.

2x magnifying telescopes double the size of the object you are viewing, while allowing you to do this from a comfortable, ergonomic posture (no more hunching over!). This is why dentists and surgeons most commonly use 2-2.5x magnifying telescopes as they provide power, distance and flexibility.  We don't provide higher magnification, as it generally is not accommodating for our client base. As magnification increases, the field size decreases, the depth of field decreases, and the weight increases, all of which can be limiting for many artists' most frequent tasks.
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Ordering Online +
 I want to place an order. What do I need?
Ordering CraftOptics is easy! If you have been thinking about ordering a set of CraftOptics and finally decided to give them a try, you will be guided step by step once you start the order.

Here is what you'll need to complete your order. Once we have your information, we ship your order from our office within 10 business days.

PRESCRIPTION

A.  A copy of your complete eyeglass prescription, including your PD (pupillary distance-ask for this), OR,
B.  The name of the location where you had your eyeglasses made. We'll call for you.
Read more about prescriptions here: PRESCRIPTIONS

When ordering online, you will have the option to either email a photo of your prescription or have us call to get it for you.

If you need an eye exam, you can still order: EYE EXAM

C.  If you only wear readers, please use the power of your normal day to day reading glasses (not the stronger reader you may wear for your detail work--your new set of CraftOptics will give you all the magnification you need). More on reading corrections here: READERS

D. If you wear contact lenses, you will have either Plano (clear) lenses installed in your frames if you never wear readers, or have your reading correction installed if you wear reading glasses over your contacts. If you wear multi-focal contact lenses, you will likely have clear lenses installed. More details here: CONTACTS

WORKING DISTANCE

By far the most common working distance used is the Regular range (14-16" from the front of your eye to the object). Read more about working distance selection here: WORKING DISTANCE

FRAME SIZE & COLOR

Two universal frame sizes are available, with size 51 being a "one size fits most" option. Order size 53 (black only) if you know you must wear large frames.Our titanium frames come in 3 colors: Red, Black or Purple: FRAME

PAYMENT

We accept all major credit cards, PayPal, Flexible Spending Plan (FSA) or Health Savings Account (HSA) cards (FSA/HSA) or CareCredit (please call 888 444 7728 to process). PayPal offers a 6 month interest-free plan for US account holders: INTEREST FREE

OUR GUARANTEE

Remember, we offer a no-hassle, no risk money-back guarantee. Full refund if you are not delighted, even if we install your prescription. Read about our guarantee and warranties here: GUARANTEE

QUESTIONS?

We are here for you! As always, should you have any questions just call us at 888 444 7728, send a note in the chat box or send an email to: info@craftoptics.com
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 Can I still order if I don’t know my prescription or need a new eye exam?
Yes! You can still order if you don't have your prescription available or wish to have a new eye exam.

Simply choose one of these options that are available when checking out online:

-Enter the name of your optical professional and we'll contact the office to get your prescription for you.

-Ask your optical professional to fax your prescription to 888-444-6762.

-Snap a photo of the prescription and email it to sales@craftoptics.com.

-If you need to get an eye exam, you can still place your order and have your new prescription faxed to us after the exam, or you can email a photo of your new prescription after the exam.

-If you have a copy of your prescription, enter the information online yourself, though a photo or fax is easier and preferred to avoid entry error.

-If you prefer to get the information yourself, we will need to following to complete your order:

Your complete vision prescription.

Your distance PD (pupillary distance measurement--this is taken by the location where your glasses were made and you typically need to ask for this to be included).
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 What working distances are available?
Select one of three working distances that are available to help you get the right ergonomic posture for the activities you love:

Short: 12-14" Best for work on elevated surfaces: benchtop jewelry, fine scale modeling, etc. If you are used to holding your work close and prefer to work that way, select this distance.

Regular: 14-16" Best for tabletop and a wide variety of similar position activities: beadwork, quilting, needlework, etc. This is the most common selection.

Long: 16-18" Best for long-arm quilting and longer distance work. If you are concerned about your posture and hold your work further away, select this range.

If you happen to select a working distance that does not work well for you, don't worry! We'll exchange it for you at no charge within the 45 day guarantee period.
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 Are gift certificates available?
YES! What a terrific gift! You can purchase gift certificates here: GIFT

Gift certificates do not have an expiration date.

If you were a lucky recipient of a gift certificate, you need to order over the phone at 888 444 7728 as our online system is not currently able to process them.
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 I'd like to try them first before I purchase. Is there a store near me where I can try CraftOptics?
Due to the custom nature of our product, we do not sell CraftOptics through retailers. We assist all of our customers directly, and ship directly from our office here in Madison, Wisconsin.

We understand this is an investment, so to ensure that this investment is risk-free, we offer a terrific, no hassle money back guarantee.  Read more here: GUARANTEE
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 How do I know if the CraftOptics frames will fit? When I get my normal glasses, they take all kinds of measurements.
CraftOptics are set up differently than your everyday progressive or no-line bifocal eyeglasses. Your everyday eyeglasses typically require a number of measurements to ensure that the lenses are set at the right spot for you to see near, computer and distance. Those measurements are very specific to the frame you select, and to your facial geometry. Progressive lenses also vary dramatically by the size of each visual zone--some have very small near correction areas, etc. This means it is critical to get those lens measurements correct. Many progressive lens wearers have experienced "reworks" of their glasses due to something being off in the lens configuration.


 Common progressive lens configuration. Note the small reading correction area.


CraftOptics have a more occupational setup with a uniform style to reflect its function as a visual tool. When we make your set of CraftOptics,  your prescription is installed in the frames as a bifocal plus your distance correction, not as a progressive lens (if you wear progressive lenses). There are two reasons we do this: 1) Our goal is to give you the best vision for creating, and this configuration gives you a very large near correction area so you can see your work, and 2) the magnifying telescopes need to drop down in front of that large bifocal completely, as they work WITH your near correction, so this is optically "cleaner". Progressive lenses do not have large enough near correction areas to allow this.


Note how the bifocal completely covers the telescope eyepiece.


All we need to make your set is your complete prescription and your pupillary distance (PD measurement). The rest is all set as the top of that large bifocal is a fixed position in the frame so it will work properly with the telescopes (see photo).

Our titanium frames are come in two sizes, 51 and 53 eye size, and have spring hinges that allow them to accommodate various head sizes comfortably. The majority of customers prefer the 51 size, even if they are used to wearing larger everyday frames. If someone is very petite and wears very small glasses, it is helpful to include that information in the note section of the order and we can make adjustments to provide a more snug fit.

Typically, there are only two types of adjustments our customers may wish to make after using their CraftOptics for a while: 1) possible manual adjustment of the "saddle" style nosepad to make it wider, with the goal to have the glasses "hang" on the bridge of your nose using that silicone saddle, rather than having the weight fall on two tiny spots on your nose, and 2) a minor adjustment of the pupillary distance (PD) to make sure the telescopes line up with your line of sight, much like you do with a set of binoculars.

We have easy, step by step videos to demonstrate any adjustments needed to provide a slightly, more personalized fit if needed, and of course you can call us for personal assistance.

 
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 What is the magnification of the telescopes?
Our level of magnification, 2x at our Regular range working distance (14-16"), is designed to maximize the performance of the magnifying telescopes for multiple activities. This is very similar to the magnification level you often see dentists & hygienists wearing.

DO NOT CONFUSE 2X WITH YOUR +2.00 READER--they are not the same thing. A +2.00 (2 diopter) reader is not the same magnification level as a 2x magnifying telescope. The magnifying telescopes work WITH your own reading correction (they drop down in front of your reading correction), boosting the overall magnification you have.

2x magnifying telescopes double the size of the object you are viewing, while allowing you to do this from a comfortable, ergonomic posture (no more hunching over!). This is why dentists and surgeons most commonly use 2-2.5x magnifying telescopes as they provide power, distance and flexibility.  We don't provide higher magnification, as it generally is not accommodating for our client base. As magnification increases, the field size decreases, the depth of field decreases, and the weight increases, all of which can be limiting for many artists' most frequent tasks.
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Payment Options / Financing +
 Are there payment plans? (Yes!)
We have several payment plan options. All options below can be selected at checkout. The only exception is Care Credit, which requires processing over the phone.

PayPal Credit offers a 6 month interest free plan for PayPal account holders (U.S. only).  Checkout with PayPal and select the PayPal Credit option to apply. IMPORTANT: The email address you use on your order must match the email address associated with your PayPal account.

PayPal Pay Later allows you to pay in 4 equal installments at 0% interest.

Affirm, offers 3, 6 or 12 months, starting at 0% APR interest:  For example, on a $524 purchase, you may pay $47.30 for 12 months with a 15%APR. Your rate will be based on credit and is subject to an eligibility check. Payment options through Affirm are provided by these lending partners www.affirm.com/lenders. Options depend on your purchase amount and a down payment may be required.

CareCredit also offers a 6 month interest-free plan with their card. CareCredit orders must be processed over the phone. Please call 888 444 7728 for details. https://www.carecredit.com

FSA/HSA. Use your FSA/HSA card if you have a Flexible Spending Account or Health Savings Account.

Finally, CraftOptics accepts any major credit card.
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 Can I use my Flexible Spending Account (FSA) or HSA for CraftOptics? (HINT: Yes!)
Many people use their FSA or HSA funds for CraftOptics! Plans do vary, but if you have a Visa card associated with your FSA or HSA, you can typically use it as we are a merchant with an inventory information approval system (IIAS), which indicates FSA-eligible items (all our vision products) and then permits only those items to be charged to the card.

Some vision plans also offer reimbursement for all or a portion of CraftOptics purchases. We do not process insurance plans but we do provide detailed receipts for documentation and reimbursement. Check with your plan for details.
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 Can I use my Care Credit card?
Yes! CareCredit offers an interest-free plan with their card. If you wish to use your CareCredit card, please give us a call as those orders must be processed over the phone. Please call 888 444 7728 Monday through Friday 9-5 CST for details.  https://www.carecredit.com
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Worldwide Shipping +
 Do you ship worldwide? I do not live in the United States. Can I still order CraftOptics?
CraftOptics ships worldwide. When you checkout, you simply add your shipping address. Shipping is free within the United States and Canada, a flat fee of $30 to Mexico, and $50 to all other countries.

We ship via USPS Priority Mail in the US and to countries outside of the US.

  • We make every effort to ship your custom item out within 14 business days of receiving your completed order and prescription. DreamBeam Lights ship within 3-7 days of order placement.

  • Once shipped, you will receive a tracking number from the carrier. Within the US, delivery is typically within 3-4 business days from the ship date.

  • Shipping times may be longer on international orders due to customs, which is out of our control. Please note: All customs, duties & taxes are the customer's responsibility and are governed by the country you live in.

  • *Shipping times may be slightly longer during holidays. If you have a time sensitive gift, you may wish to consider a gift certificate which can be delivered promptly via email.

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Product Specifications / Benefits / Manual +
 What is the magnification of the telescopes?
Our level of magnification, 2x at our Regular range working distance (14-16"), is designed to maximize the performance of the magnifying telescopes for multiple activities. This is very similar to the magnification level you often see dentists & hygienists wearing.

DO NOT CONFUSE 2X WITH YOUR +2.00 READER--they are not the same thing. A +2.00 (2 diopter) reader is not the same magnification level as a 2x magnifying telescope. The magnifying telescopes work WITH your own reading correction (they drop down in front of your reading correction), boosting the overall magnification you have.

2x magnifying telescopes double the size of the object you are viewing, while allowing you to do this from a comfortable, ergonomic posture (no more hunching over!). This is why dentists and surgeons most commonly use 2-2.5x magnifying telescopes as they provide power, distance and flexibility.  We don't provide higher magnification, as it generally is not accommodating for our client base. As magnification increases, the field size decreases, the depth of field decreases, and the weight increases, all of which can be limiting for many artists' most frequent tasks.
Show Answer Hide Answer
 What working distances are available?
Select one of three working distances that are available to help you get the right ergonomic posture for the activities you love:

Short: 12-14" Best for work on elevated surfaces: benchtop jewelry, fine scale modeling, etc. If you are used to holding your work close and prefer to work that way, select this distance.

Regular: 14-16" Best for tabletop and a wide variety of similar position activities: beadwork, quilting, needlework, etc. This is the most common selection.

Long: 16-18" Best for long-arm quilting and longer distance work. If you are concerned about your posture and hold your work further away, select this range.

If you happen to select a working distance that does not work well for you, don't worry! We'll exchange it for you at no charge within the 45 day guarantee period.
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 How much do the glasses weigh?
Customers are often very surprised at how light their CraftOptics are when they get them. In photos, they look heavy but CraftOptics are surprisingly lightweight. Our artists wear them for many hours at a time on a daily basis.

The complete set of glasses and telescopes weighs only 48 grams (Video: WEIGHT) with a standard bifocal installed in the frames. The DreamBeam weighs only 7 grams (about the weight of a quarter). Together, they weigh up to 40% less than similar surgical systems. In addition, the frame is titanium with spring hinges and it has a saddle style nosepad which all combine to distribute the weight evenly. Finally, a set of flexible Chums eyewear retainers is included with your purchase. This can be adjusted for additional comfort.

That being said, there are three important things to keep in mind if your set is feeling a bit heavy:

  1. Make sure you clip the DreamBeam wire to your shirt and put it behind you. If you let the wire hang, it will definitely pull on the CraftOptics frames. The wire is actually heavier than the light itself, so if you let it hang, you'll feel it and it will not be comfortable.

  2. Everyone's face is different, so sometimes a minor adjustment to the nosepad will be helpful. The nosepad adjustment makes a HUGE difference in how your CraftOptics will feel when wearing them. Too often, people will squeeze the nosepads together, making the weight of the system rest on two points on your nose. The correct thing to do is to do the opposite: WIDEN the nosepads so that your set's saddle nosepad "hangs" on the bridge of your nose.

  3. Finally, make sure you are using the Chums eyewear retainer on your frames (included). This is the flexible strap that allows you to hang your CraftOptics around your neck. This strap also gently grips behind your ears when wearing them, and it can also be tightened to add to your comfort.


Questions? Just give us a call at 888 444 7728 and we'll walk you through some simple tweaks you may want to do. This video shows you how to do it: NOSEPAD
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 Instruction manual: download and print
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 I have terrible back and neck pain when I do my craft. Will CraftOptics help?
Yes! This is what the telescopes are designed for. A lot of back and neck pain results from leaning over or working in uncomfortable positions. Select one of three working distances that are available to help you get the right ergonomic posture for the activities you love (Short: 12-14", Regular: 14-16" & Long: 16-18").
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 Can I watch TV while using CraftOptics?
Yes! CraftOptics frames are specifically designed to allow you to see OVER the telescopes while working so you can see off in the distance.

cropped-gemma1.jpg

If you don’t watch TV while working and just want to see around your work area, we can install your near correction in the entire frame (instead of as a bifocal). This way, when you look above your telescopes when they are down, you can still see your work area clearly through your near correction.
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 Why are CraftOptics binocular telescopes better than just my prescription or reading glasses?
Our telescopes are designed to work WITH your reading prescription, allowing you to see more detail at higher levels of magnification than when you use your reading prescription alone. If you try using a stronger reading prescription only, the focal length, or working distance, will be short and you will end up bending over while you work, putting strain on your neck and back due to poor posture. Our patent pending optical designs allow you to see high resolution images from a comfortable working distance.
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 Will they help those with macular degeneration?
The answer to this one is, “it depends.” If someone is still able to read large print text and do some craft work, CraftOptics can be very helpful, particularly when combined with the DreamBeam, which most people purchase anyway. When one eye is worse than the other, the stereo effect of looking through the telescopes often allows the good eye to “fill in the blanks” of the bad eye to give a more complete or comfortable image to the user. Call our customer service team at 888 444 7728 to discuss your situation. We have had a lot of success with people who previously had to stop doing the work they love due to vision challenges, and now can go back to that work. Remember, we have a money-back guarantee so if they don't work for you, we will give you a refund!
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 What if I'm having cataract surgery soon?
If you are having cataract surgery some time in the future, don’t wait! You can use your set of CraftOptics with your current prescription, and after the surgery simply switch the lenses in the frames to your new post-surgery correction.
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 Will I get dizzy or have headaches?
Magnification should help reduce headaches by reducing eye strain. If properly adjusted, the telescopes will not cause dizziness and you should adapt rapidly. It is important to make sure you are sitting at the correct working distance. Sitting closer than the working distance of the telescopes can cause strain which is easily corrected by sitting back a few inches. Just as it takes time to adjust to a new pair of eyeglasses, there is a learning curve and the most common behavioral change people go through is learning to sit more upright when working. Often it feels counter-intuitive but in this case, you will quickly find that your eyes will feel better as will your back and neck when you stop hunching over your work.

If you ever experience eyestrain, call us right away at 888 444 7728. There is usually a simple solution.
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 Will I become dependent on using magnification?
You may find that your vision is so much better with scopes that you will not want to work without them. This is a good thing! It does not mean your eyesight is getting worse; you simply see better with magnification and you won’t want to go back to your old system.
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 Will magnification hurt my eyes?
No—in fact it will help. Magnification reduces eye strain, making detail work easier on your eyes. Just as eyeglasses reduce eye strain if a correction is needed, magnification lets your eyes do the same work with less effort.
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Money-Back Guarantee & Warranty +
 How does the 45 day trial period work? What is the warranty on the products?
We believe in the transformative impact CraftOptics can have on your creative experience, and we want you to have peace of mind when you purchase.

We understand that buying a new tool can sometimes feel like a leap of faith, which is why we want to eliminate any hesitation or doubt you may have. By offering a generous 45-day trial period, you will have ample time to experience the full benefits of CraftOptics.

We are confident that once you try CraftOptics, you'll be amazed at the clarity, detail, and ease it brings to your work.

If, for any reason, you find that CraftOptics does not meet your expectations, we are happy to offer a full refund during the 45 day trial. Our goal is to ensure your complete satisfaction, and we stand behind the quality and effectiveness of our products.

Everything we sell has a 45 day trial period with a full money back guarantee! If, within 45 days of receiving your CraftOptics you find you are not happy with the product, we have you covered. Often all that is needed is a change in working distance or even an adjustment of the lens configuration, which we will do for you at no cost. If you need more time, simply let us know. Our goal is for you to have a product that works well for you, period.

If you still find you are not delighted, you can return it for a no-hassle, full refund (no deduction for the cost of your custom prescription and no restocking fee).  Simply call us at 888 444 7728 for a RMA number, and mail it back to us at CraftOptics, 931 E. Main Street, Suite 23, Madison, WI 53703 with the RMA written on the box. Please print the RMA clearly on the package and return via any traceable shipping. Any returns received without an RMA may have refund processing delays.

CraftOptics has a lifetime warranty on the magnifying telescopes and hinge, a 3-year warranty on the titanium frame and light wire, and a one year warranty on the DreamBeam battery. If anything breaks under normal use during the warranty periods, we'll simply replace it.

Product Exchanges


During the 45 day trial period, if you find that you would like to switch the working distance of your CraftOptics, or make any other change, please contact us at 888-444-7728 to request an exchange/return authorization number (RMA) or email info@craftoptics.com. Please print that RMA clearly on the package. Working distance changes will be made during the 45 day trial period at no charge. Please print the RMA clearly on the package and return via any traceable shipping.
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 What is the CraftOptics Privacy Policy?
Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to www.craftoptics.com, and CraftOptics and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to CraftOptics include www.craftoptics.com. The CraftOptics website is an ecommerce site. By using the CraftOptics website, you consent to the data practices described in this statement.

Collection of your Personal Information
In order to better provide you with products and services offered, CraftOptics may collect personally identifiable information, such as your e-mail address.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information
CraftOptics collects and uses your personal information to operate and deliver the services you have requested.

CraftOptics may also use your personally identifiable information to inform you of other products or services available from CraftOptics and its affiliates.

Sharing Information with Third Parties
CraftOptics does not sell, rent or lease its customer lists to third parties.

CraftOptics may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to CraftOptics, and they are required to maintain the confidentiality of your information.

CraftOptics may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on CraftOptics or the site; (b) protect and defend the rights or property of CraftOptics; and/or (c) act under exigent circumstances to protect the personal safety of users of CraftOptics, or the public.

Automatically Collected Information
Information about your computer hardware and software may be automatically collected by CraftOptics. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the CraftOptics website.

Use of Cookies
The CraftOptics website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize CraftOptics pages, or register with CraftOptics site or services, a cookie helps CraftOptics to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same CraftOptics website, the information you previously provided can be retrieved, so you can easily use the CraftOptics features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the CraftOptics services or websites you visit.

Security of your Personal Information
CraftOptics secures your personal information from unauthorized access, use, or disclosure. CraftOptics uses the following methods for this purpose:

- SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

E-mail Communications
From time to time, CraftOptics may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

If you would like to stop receiving marketing or promotional communications via email from CraftOptics, you may opt out of such communications by clicking on the UNSUBSCRIBE button..

External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement
CraftOptics reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information
CraftOptics welcomes your questions or comments regarding this Statement of Privacy. If you believe that CraftOptics has not adhered to this Statement, please contact CraftOptics at:

CraftOptics
931 E. Main Street, Suite 23
Madison, Wisconsin 53703

Email Address:
info@craftoptics.com

Telephone number:
888 444 7728

Effective as of January 01, 2020
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Gift Certificates +
 Are gift certificates available?
YES! What a terrific gift! You can purchase gift certificates here: GIFT

Gift certificates do not have an expiration date.

If you were a lucky recipient of a gift certificate, you need to order over the phone at 888 444 7728 as our online system is not currently able to process them.
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