I get a real charge out of helping people see better, and last week while on vacation I had a terrific experience with a customer. As you know, we sell our telescopes to both young and old. Last week, I visited an 85 year old customer (that would be the Old) who has had a series of vision problems over the past few years including glaucoma and macular degeneration in one eye. She purchased the magnifying eyeglasses to help with some reading and to hopefully help her see her crafts again, namely, cross-stitching.
She contacted me because she had some adjustment problem and couldn’t read the instruction manual because the text was too small (DOH!! I can’t believe we did that–manual being redesigned as we speak…). So, as I was in Tucson I told her I would stop by her retirement home and try to fix things. As it turns out, it was a very minor adjustment and after it was tweaked she was ecstatic! Her first course of action was to get out her cross-stitching and give it a shot–something she had not been able to do in years.
We youngsters take our vision for granted. Customers like Margaret remind us how precious our eyesight is. Margaret’s advice to me before I left was, “Don’t get old”! I plan to get very old but I will certainly make sure to take good care of all the parts that can fall off, degenerate or just wither away, and you should too. Especially your eyes.
See you later!
Jeff
Lovely note Jeff! You are a better person for what you are doing for people…God Bless
Thanks LB! I had such a nice time w/her. What a great person!
Thank you, Jeff! Margaret is my mother! (I was so tickled you did an article on her AND included her picture.) The last time I saw my mother, (right before she moved to Tucson) she told me how much she missed doing her cross-stitch. If you have given this back to her, GOD BLESS YOU! How wonderful to be in a job where you can help so many people. My mother is the most wonderful mother in the world and I thank you for helping her!!!!
Hi Linda!
Thanks for the note! I just got off the phone with her today and she’s able to read and is digging out her cross-stitching to give it a try as well.
As you know, her eyes have degenerated quite a bit recently so she can only read for short periods of time before they get fatigued. She will likely have the same situation with her cross-stitching. We discussed taking frequent breaks to give her eyes a rest. If we can get her cross-stitching even for shorter periods of time with rest in between, that would be a great score. I’ll keep you posted!
Thanks Dr. Jeff! What a great picture to show the fantastic work you do. This should inspire so many. Also, how sweet of you to stop by while you were on vacation in Arizona. How many Doctors can say they still make housecalls – and while on vacation, no less. You rock! Keep up the good work!!
Hi Eileen,
Thanks for the kind note! I’m no doctor, and I don’t even play one on TV but I do dig helping people see better!